We're here to help
Sheel is a food ordering app for cafes, sweet shops, and restaurants in Bahrain. If you need help with an order, your account, or the app itself, you'll find answers below — and you can always reach us directly.
Email our support team and we'll get back to you within 24 hours:
support@getsheel.com
Ordering How do I place an order?
Browse a restaurant's menu, add items to your cart, choose how you want it fulfilled — Delivery, Dine-In, or Car Pickup — and check out. You'll get live order status updates as the restaurant prepares your order.
Tracking How do I track my order?
Open the Orders tab to watch your order move from "Pending" to "Preparing" to "Ready," with an estimated wait time. For Car Pickup, tap "I'm Here" when you arrive so the restaurant knows to bring it out.
Loyalty How do loyalty points work?
You earn points on every BHD spent at participating restaurants and can redeem them for discounts on future orders. Points and rewards are shown at checkout.
Account How do I delete my account?
Open Settings → Personal Information → Delete Account in the app. This permanently removes your profile, saved addresses, saved cars, and favorites. You can also email us to request deletion.
Language Is the app available in Arabic?
Yes. Sheel is fully supported in both English and Arabic. You can switch languages from the app settings.